807 N. Florida Ave. Lakeland, FL 33801 US
We work in a welcoming environment, centered around teamwork, and professionalism. We continue to educate ourselves to the highest level of our individual crafts to create your signature style.
At Relax it's Natural, we know things happen. In order to ensure that we can accommodate all of our clients needs, we require that you give us at least 24 hours notice to cancel or reschedule your appointment.
Deposits are non-refundable, non-transferable, or can not be redeemed for cash. If you DO NOT CANCEL 24 hours before your appointment the deposit will be applied towards a cancellation fee. The deposit is applied to your service. The deposit can be used to reschedule an appointment one time.
We are committed to giving you the best one-on-one service available. If you are more than 15 minutes late we are unable to give you the attention you deserve, we ask that you reschedule your appointment for another day or with the next available stylist. There is a $15.00 fee, in addition to your scheduled service.
We care. We want to make sure you are happy with your purchase. Product returns must happen within 10 days of purchase, be accompanied by a store receipt, and the product must be nearly full. NO CASH BACK will be given for any returns, under any circumstances. If you paid by cash, card, or etc., you may receive a store credit. No exchanges allowed, only refunds.
We pride ourselves on creating the best customer experience possible. If there is anything we can do to improve your service, please let us know within 48 hours so we can book any adjustments within our 7 day policy. If your adjustments happen outside of our 7 day policy there may be a fee.
Q: Who do I book with?
A: Each stylist has an unique skill set. Review the brief description under "Meet the Team."
Q: How can I book an appointment?
A: Each stylist has an individual schedule, be sure to confirm your appointment with that individual.
Q: What forms of payments do we accept?
A: The stylist may or may not accept the following form of payments: cash, debit cards, credit cards, Square Cash, ApplePay, and SamsungPay. Be sure to confirm the type of payment before services.